Looks like Funcom's overzaelous moderation on the Age of Conan forums is beginning to border on clear cut censorship of any possible criticism, even in the form of concern by one or more paying customers.
They seem to be so absolutely frightened by any kind of bad press, that much frightened that they'll go to any lenght to try and silence voices that could convey to the general public the fact that many of their servers are struggling.
Luckily for us, their pretty paranoid control can't extend beyond their official forums, so the rest of the internet is ready to talk and discuss about what Age of Conan lacks. As you probably noticed, what it lacks the most is people (at least on many servers).
This evening I posted what I honestly feel was a pretty honest but very civil request on the official Funcom forum for them to look in the server population problems and try and find a solution. You can find the original thread here, and here's the text of my post:
As of now, many players are forced to play in absolutely underpopulated servers. In 11 servers (Bori, Hyrkania, Twilight, Bloodbrand, Corinthia, Soulstorm, Ibis, Titus, Strix, Zingara and Indomitus) normally fail to get 1000 people online during primetime. Most of them don't even go over 600, four of them fail to reach 300.
To play in an underpopulated server is a costant hindrance to having fun in the game, expecially during the endgame, but even before, as it's extremely difficult to find enough people (with the right classes) to do something else than random grinding and soloing/crafting. Such problems lead to more people leaving out of boredom, so the numbers dwindle further every day.
I understand that the initial sourge in sales and preorders gave Funcom some ground to overstimate the number of people that would have played this game, but it's now pretty evident that, in the game, there isn't enough people to fill all the servers that have been created.
That's why I personally think that we need Funcom to take immediate (or at least swift) action. Because it's not acceptable that a sizeable percentage of the game's population are forced to play in a less than optimal environment that seriously hinders their fun.
Possible solutions are many. The activation of buddy codes may be the first and "softer", and if that doesn't work begin to work on server merges or character transfers.
Also, less servers mean lower running costs for Funcom, so everyone wins.
Of course, IMHO. I feel it's a real and grave problem, so please keep discussion about it civil.
You can easily judge by yourself if this post really wanted any kind of moderation.
I had just the time to be insulted by the usual rabid fanboy and defended by a quite more sensitive user (whom i would like to thank, alongside all the ones across the internet that supported and praised my effort in gathering data), that the usual forum moderator dived in like a vulture and not only closed the post, but blurted out accusations that sound definately delirious. Here is the text of her post:
Sorry but this has to stop now!
This thread is just an other attempt to troll and provoke the community.
Closed!
On top of her senseless accusations, the not so nice moderator found appropriate to give me 3 infraction points and to threaten me of a ban.
Now, I'll let you draw your own conclusion out of this. I honestly am left almost speechless and extremely disappoited by such behavioir. They don't even understand that such paranoid behavioir not only doesn't silence valid concerns about the game (and I can't imagine a concern more legit than one about people not being able to find enough players to have fun with on their own server), but creates a situation of conflict that gives even more solid ground to the claims that the game is struggling. It's pretty evident from the level of overreaction, that the data I gathered struck home.
For sure, they need at least to learn moderating their forums. I moderated several in my life and took part in many more. I rarely seen such an awful behavioir, expecially by someone that should be a professional on an official board.
Saturday, July 5, 2008
Age of Censorship!
Author:
Giuseppe Nelva
Time:
3:56 AM
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Tags: Age of Conan, censorship, Eidos, forums, Funcom, games, MMORPG, problems, videogames
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what did you expect?
ReplyDeletethey made fanboys to mods....
Dude... you've got such a hard-on for hating AoC... :)
ReplyDeleteHere's a suggestion: let us play the game without listening to you whining and throwing false rumours based on your amateur polling of the servers. If you won't join the fun, just move on! And find something meaningful in your life that's not crusading against an online game you can't enjoy. Peace, not war, and all that. Or do you just want a lot of people to notice that you don't want to play it?
I'm sorry to disappoint you my dear (anonymous as always) rabid fanboy. But I'm playing the game. And exactly since I'm playing the game (very possibly more actively than you) I ask for solutions to game breaking problems. And not having enough people in the server is a serious problem for many.
ReplyDeleteFunny how to call my info false, but you don't provide any to disprove it.
Wow only 10 mins to lock the post. Yet they have ignored a now 120+ page, 1200+ post thread on lag spikes.
ReplyDeleteFuncom seem to be trying to hide how bad things are getting with the game. Some of the interviews you can read on the net, they talk up the game as if its the second coming of christ.
Lets see what they have to see when the game dies and doesn't ressurect itself.
Not to say anything against Tahitoa, but I was never impressed with her moderating.
ReplyDeleteHi, I'm Gigirizzi.
ReplyDeleteJust wanted to let you know, that after what happened to myself and you I decided last night to cancel my subscription and explained in the form you can compile before leaving that I won't give money anymore to a company that censors legitimate, well written and intelligent compliants on their forums.
Great negative marketeering, but a bit too obvious...
ReplyDeleteYou sir do not even cover the basics of argumentation and just throw around blatant blames and rumours you can neither proof nor show, only by using half-ass statistics and hear-say..
Anonymous message: check
ReplyDeleteBroken english (you don't even know that it's "marketing" and not "marketeering"): check
Random accusations: check
Result: just another rabid fanboy
Sorry mate, but I'm afraid that the basics have been pretty well covered, by me and by many others it seems. Also, the value of my data is easily verified by whomever has an Age of Conan account.
Wow
ReplyDeleteI had been watching your posts on the forums. I also had been watching several posts actually getting the "Closed" sign and going out of business.
I kept one such post on my blog here
BearsLOL Forum Post
Then the follow up
BearsLOL shut down!
They are quick to shut down specific posts.
But, your numbers are not the only ones to show this loss of players, and others around the net are taking up this call.
I am unimpressed with Funcom, and this bothers me, as I loved this game, but canceled due to their inability to fix their own mess.
And it just looks to be getting worse.
Bad press is going to kill them more than messing up their game.
Mr. warhammer online rabid fanboy blogger, pls quit the AoC forums already, noone needs you there.
ReplyDeleteUnfortunately for you, I'm a paying customer, and as such you're not the one that can tell me to leave the forums.
ReplyDeleteAlso, looking at how many people (I know, that drives you crazy, doesn't it?) agree with my views and conclusions, it seems that I'm quite welcome there.
Finally, I'm afraid that having a liking for another game, doesn't make my points about AoC any less valid. Sorry to have burst your bubble mate.
I dont see the deal. You posted information which you think is accurate but they dont, and you were moderated. I've read some of your posts at their forums and basically your bashing their game all the time. What else were you expect to get from them?
ReplyDeleteBesides if you dont like that game I dont understand why you continue playing it. Also seems like you have some kind of hate or something against that company. Move on guy, that game is not for you.
Sorry to disappoint you, but you know, criticizing a game doesn't mean "hating" it. It means wanting it to be improved. Exposing critical flaws and serious problems like lack of population on many servers means asking them to be solved.
ReplyDeleteIt's absolutely childish to identify a paying customer and active player that criticizes a game as an "enemy". And for sure censoring valid criticism is the most idiotic way to moderate an offiocial forum dedicated to an online service.
Well you dont disappoint me if you think differently, so I dont see why had to say that. Anyway and back to the point, I'm under the impression that they did not thought your posts where "possitive criticism" but a flaming attempt and that's why you were moderated. I agree it would be stupid to ban or censor honest criticism of course. Mate you as anyone deserve to voice your opinion on the game and spread all over the internet that you think they've censored you, but the same rights apply to Funcom and if they think that your opinions on the game are not accurate and can mislead (in their opinion) possible customers away then of course they're of course moderating your posts.
ReplyDeleteIf they thought the data were inaccurate and misleading, they could have simply written "Sorry, but the data you posted is inaccurate and misleading, the server X, Y and Z have an healty population, despite what your data says", instead of labeling it as "flamebait", "trolling" and "provoking".
ReplyDeleteI doubt their behavioir can be read as anything else than "PR panic". And that's unfortunate, since some servers really need some action instead of trying to hide the problem under the carpet. I play in one of them, and the situation is as bad as it could be, with people leaving daily because they can't find enough people to do anythin constructive.
Last answer to you I'm afraid at least for today.
ReplyDeleteThe WoW forums see quite regularly post from people playing at underpopulated servers which are complaining and ask for free transfers. These posts almost always are locked.
This does not mean these players are not right. This does not means WoW is unsuccesfull or they have PR panic. It only means negative messages to the community are being controled. Damage control.
Thank you for your time.
The difference is that it's not the 40% of wow's servers that's underpopulated. While that applies to AoC's. It's a real and widespread problem, and ignoring it in the fake hope that the community and the press isn't going to notice is only going to damage the game further.
ReplyDeleteAs of damage control, the only ones damaging AoC as of now are Funcom themselves.
What's with this need for people to defend a game that's so clearly flawed? It's important that potential customers are informed of all the negative points of the game (and for Age of Conan these are many), as otherwise they might be tricked into buying a product they'll end up hating. If you personally can live with all the flaws, just ignore this negative criticism. If the truth of them is so difficult to deal with, perhaps you should ask yourself why you're playing in the first place. What's even more ridiculous is coming over on this blog and trying to stop people from not liking the game. Seriously - what's going on with you?
ReplyDeleteLuckily you did not mention the Xfire debacle either.
ReplyDeleteThis has proven to be a fun thread quite a few times on the AoC forums.
But, it seems to have died down..
Oh, kind of like AoC has on Xfire
BTW! (AoC is down to #12, and overall play time continues to decrease...the chart on Xfire is quite telling)
Cheers
I totally agree with your points about population. On Soulstorm I was lucky to get two or three pvp minigames a day and many places were barren. I really wasn't feeling the 'massive' in MMORPG. I cancelled my subscription upon reaching level 77.
ReplyDeleteI did enjoy some of my time playing so I may return sometime.
C'est assez fou...
ReplyDeleteOn vois exactement les même discutions sur les forum français...
C'est fou que Funcom est aussi foiré leur truc...
Moi personnellement, à cause de la communication foireuse et mensongère je ne peux pas leur lacher 15 € par mois...
I pre-ordered CE and have been a very active player since EA. There are some enjoyable things in the game and despite all the critical flaws I think it got huge potential to become something really nice.
ReplyDeleteBUT every day I'm getting closer to cancel my subscription because I'm getting tired of how Funcom handle things. The stuff you write about is unfortunately only a few of many many bad choices made by Funcom.
Hope is the only thing that make me login to the game tomorrow, but I don't think it will last much longer. Maybe I'll just stay away for some time, giving AoC another chance when (if) it's more mature. Or I'll leave for good, in that case I'll never ever buy something from Funcom again.
Thanks for a great blog! I hope you keep bringing attention to this matter.